BUSINESS SPEAKING OFFERINGS Some Talks by Christine Hemp
Dealing with Difficult People Each of us has dealt with a difficult client, employee, or boss. The earmarks of such encounters usually include irritation, abrasive or confusing language, and the overall feeling of powerlessness. But before we can deal with our "difficult person," we need to identify the things that push our own buttons. Participants will identify positive and negative verbal and non-verbal behaviors, and learn to model one’s own behavior to improve even the worst of interactions. Through discussion, role-playing, and attention to language, participants will discover new ways to approach an age-old problem; they will leave the seminar with hope for transforming a seemingly impossible situation into something productive and fruitful— both personally and professionally.
Owning All Our Hats: Using our “Outside" Skills for Business Success Often we business owners fail to recognize obvious talents in ourselves. “Caregiving,” “home improvement planning,” “child rearing,” “cooking” – these are skill sets we usually associate with our personal life, yet when we acknowledge and integrate these proficiencies, we actually become more powerful in our business life. As a published author and radio commentator, Christine Hemp will address her own creative work and how it has informed and enriched her business in myriad ways. Learn how we can integrate the whole of our lives to create a richer, more successful business.
What is Customer Service Exactly? We’ve all dealt with a tricky customer or a cranky client. We’ve also heard of the golden mean of customer satisfaction. But customer service actually starts with ourselves. Actually, everyone is our customer, even within our own business. With this in mind, Christine Hemp will address the key earmarks of exemplary customer service – not just “tips for how to act” but truly resourceful ways of creating relationship not only with our clients but with those who work with and for us.
Cold Calls and Emails: Making Marketing a Human Endeavor In these lean economic times, many of us find ourselves without the usual padding of regular clients. Marketing has so many faces, but one that can be the most disastrous – and the most successful – is the cold call or email. Christine Hemp will help you discover how a simple communication has the potential for a rich business relationship. Marketing need not be a strategy as much as an extension of your business offer.
Writing With Muscle This talk will introduce you to tools for writing and editing with authority. Whether you are composing a monthly report, editing a colleague’s proposal, or dashing off an email, discover how your language can ring with clarity and confidence. Learn how to make the writing process easier and more rewarding – for you and your colleagues. Find voice and power in the writing you do every day. Leave behind fear, procrastination, and weak language: Move toward writing with muscle.