Dealing With Difficult People

Each of us has dealt with a difficult client, employee, or boss. The earmarks of such encounters usually include irritation, abrasive or confusing language, and the overall feeling of powerlessness. But before we can deal with our "difficult person," we need to identify the things that push our own buttons.  Participants will identify positive and negative verbal and non-verbal behaviors, and learn to model one’s own behavior to improve even the worst of interactions. Through discussion, role-playing, and attention to language, participants will discover new ways to approach an age-old problem; they will leave the seminar with hope for transforming a seemingly impossible situation into something productive and fruitful— both personally and professionally. 

BACK TO OFFERINGS

Call or email to schedule a free consultation with Christine Hemp (360) 385-9005