Customer Service for All Occasions  

  The purpose of this seminar is to embolden participants who deal with troublesome customers and to reshape attitudes toward customer relations. Exploring email and phone etiquette as well as one-on-one human encounters, we will address the importance of relationship over who’s “right” and who is “wrong.” We will also reframe our  own behaviors, finding tools to alter seemingly impossible relationship dynamics. Using techniques that range from writing to role-playing, we will discover how prime customer  service – both internal and external – is the foundation of every successful organization.
 
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Call or email to schedule a free consultation with Christine Hemp (360) 385-9005