Conflict Management Training/Dispute Resolution Seminar
U.S. Navy NAVFAC NW
June 28-29
with
CHRISTINE HEMP
This two-day seminar will address the following issues:
· the role of leadership in conflict resolution
· the language of reconciliation—both written and spoken
· what it means to “connect” with colleagues and customers
· what professionalism really means
· how to identify difficult behaviors
· sound policy when the heat is on
· safety in the workplace
· self esteem
· negotiating one’s own anger and frustration
· the role of common sense
· resolving situations with a win-win mentality
Whether on the phone, in person, or in email correspondence, each of us has dealt with a difficult client, employee, or boss. The earmarks of such encounters usually include irritation, abrasive or confusing language, and the overall feeling of powerlessness. Conflicts arise and often escalate.
Coach, writer, and facilitator Christine Hemp will help participants to identify positive and negative verbal and non-verbal behaviors and learn to model one’s own behavior to improve even the worst of interactions. Through discussion, role-playing, writing, and attention to language, participants will discover new ways to approach an age-old problem; they will leave the seminar with hope for transforming seemingly impossible situations into something productive and fruitful— both personally and professionally. Each participant will leave with five goals for resolving conflict that reflect their own leadership style.
· the role of leadership in conflict resolution
· the language of reconciliation—both written and spoken
· what it means to “connect” with colleagues and customers
· what professionalism really means
· how to identify difficult behaviors
· sound policy when the heat is on
· safety in the workplace
· self esteem
· negotiating one’s own anger and frustration
· the role of common sense
· resolving situations with a win-win mentality
Whether on the phone, in person, or in email correspondence, each of us has dealt with a difficult client, employee, or boss. The earmarks of such encounters usually include irritation, abrasive or confusing language, and the overall feeling of powerlessness. Conflicts arise and often escalate.
Coach, writer, and facilitator Christine Hemp will help participants to identify positive and negative verbal and non-verbal behaviors and learn to model one’s own behavior to improve even the worst of interactions. Through discussion, role-playing, writing, and attention to language, participants will discover new ways to approach an age-old problem; they will leave the seminar with hope for transforming seemingly impossible situations into something productive and fruitful— both personally and professionally. Each participant will leave with five goals for resolving conflict that reflect their own leadership style.